Delivery Policy Japan

  • Standard Delivery & Same day delivery :
    - Standard Delivery: cut time is 3pm 2day in advance.
  • Sameday Delivery: The flower have to be ordered before 10:00AM Japan time for same day delivery. In the case of areas where same-day delivery is not available, the extra chrge will be refunded. Please check Japan Local Time(GMT+9)
  • For weekend &holiday flower gift delivery service : Need to get an advance order placement at least 1 day.

     

    Cut time Delivery fee

    Nextday delivery

    order cut time is 3pm 2day in advance. $13

    Sameday delivery

    order cut time is 10am (flower ony. gifts are standard delivery) *In the case of areas where same-day delivery is not possible, We refund extra charge  Extra charge ​$​30
    Weekend delivery order cuttime is 3pm 2day in advance. Extra charge $​10

    Okinawa, Hokkaido Please order 3days in advance Extra charge ​$​20
  • US Army base in Korea, Japan: Flower delivery service to this, we drop the flower at the gate of US Army Camp. We civilians are not allow to go inside of Army base. We need the local phone number
  • Deliver time: Okinawa, Hokkaido, Please order 3days in advance. other place, Please order 1day in advance. 
  • Internet order : 24 hours a day / 7 days a week
  • Delivery Time : 9am-7pm random
  • Delivery charge : A local delivery fee of $13.00 will be added to each order
  • You can use your reward points from the 2th order
  • During High pick seasons such as Valentine Day, White Day, and Mother's Day, Christmas the delivery time can be changed.
  • Substitution Policy : Occaionally, substitutions may be necessary to creat your bouquet, We use same glade or up-glade flowers.
  • Delivery Confirm : We send to you by e-mail. And You can track order statue in my account.
  • If you have some questions, please write your oppinions on contact us or  Q&A.  We will reply in 1hour at Korea and Japan local time (6am to 10pm).

 

Return Policy & Substitution Policy

 

Return Policy

FlowersToTokyo and FlowersToKorea strives to provide the best customer service available. It is our belief that as a real flower shop we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customer with a complete understanding of how replacement orders or refunds are processed.

  

Complaint not delivered / Different Item

 If any customer claims an order was not delivered we ask that we are given at least 24-48 hours to contact the local florist to determine what occurred. In many cases delivery was attempted but either the recipient was not home and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurred. If a florist created an arrangement and attempted a delivery then that florist should be given the opportunity to complete the delivery.

FlowersToTokyo and FlowersToKorea will refund any purchases if the local florist fails to provide a resolution to any problems that occur during the preparation and/or delivery of the item. If it is determined that the filling florist did not make the delivery attempt it is our policy to provide you with a refund. We always ask that the filling florist provide an apology arrangement to the recipient if it is determined that the filling florist was at fault regardless of the circumstances.

 

Cancel Order

You need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a bad work or home address.

Refunds are not available if delivery is not possible due to an incorrect address. Address changes must be notified prior to delivery. The florist must pay for the return shipping, and the returned flowers will wither and cannot be reused. This is to protect the florist who fills the order and then attempts to make a delivery.

  

The recipient refuse

FlowersToTokyo and FlowersToKorea not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason. Because the flowers arrange can not use flor other person, it will benot fresh. and arrange fee and delivery fee is needed.

 

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet. In this case, we use same glade or up-glade flowers

 

Delivery Area

Okinawa, Hokkaido, Please order 2days in advance.
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