Terms and Conditions Japan

Delivery Policy Japan

  • Standard Delivery & Same day delivery :
    - Standard Delivery: cut time is 3pm 1day in advance.
    - Sameday Delivery: The flower have to be ordered before 11:00AM Japan time for same day delivery. Please check Korea Japan Local Time(GMT+9)
    - Gifts basket and wine is standard delivery item. not sameday delivery.
  • For weekend &holiday flower gift delivery service : Need to get an advance order placement at least 1 day.

     

    Cut time Delivery fee

    Standard delivery

    3pm 1day in advance. $13

    Sameday delivery

    11am (flower only. gifts are standard delivery) add ​$​30
    Weekend delivery 3pm 1day in advance. add $​10

  • US Army base in Korea, Japan: Flower delivery service to this, we drop the flower at the gate of US Army Camp. We civilians are not allow to go inside of Army base. We need the local phone number
  • We are Korea local flower company, not foreign flower online shop mall.
  • Internet order : 24 hours a day / 7 days a week
  • Delivery Time : 9am-7pm
  • Delivery charge : A local delivery fee of $13.00 will be added to each order
  • You can use your reward points from the 2th order
  • During High pick seasons such as Valentine Day, White Day, and Mother's Day, Christmas the delivery time can be changed.
  • Substitution Policy : Occaionally, substitutions may be necessary to creat your bouquet, We use same glade or up-glade flowers.
  • Delivery Confirm : We send to you by e-mail. And You can track order statue in my account.
  • If you have some questions, please write your oppinions on contact us or  Q&A.  We will reply in 1hour at Korea and Japan local time (6am to 10pm).

 

Return Policy & Substitution Policy

 

Return Policy

FlowersToKorea and FlowersToTokyo strives to provide the best customer service available. It is our belief that as a real flower shop we understand and appreciate the concerns of Internet shoppers regarding the security and proper fulfillment of their orders. We have established this return/refund policy to provide our customer with a complete understanding of how replacement orders or refunds are processed.

  

Complaint not delivered / Different Item

 If any customer claims an order was not delivered we ask that we are given at least 24-48 hours to contact the local florist to determine what occurred. In many cases delivery was attempted but either the recipient was not home and/or no neighbors were available to accept the order. We reserve the right to attempt a redelivery if this occurred. If a florist created an arrangement and attempted a delivery then that florist should be given the opportunity to complete the delivery.

FlowersToKorea and FlowersToTokyo will refund any purchases if the local florist fails to provide a resolution to any problems that occur during the preparation and/or delivery of the item. If it is determined that the filling florist did not make the delivery attempt it is our policy to provide you with a refund. We always ask that the filling florist provide an apology arrangement to the recipient if it is determined that the filling florist was at fault regardless of the circumstances.

 

Cancel Order

You need to cancel the order, the cancellation must be made prior to the delivery of the order. If the cancellation is received after the order is delivered then no refund can be issued. Cancellations cannot be accepted if a customer places an order but provides information that prevents direct delivery such as in the case of a bad work or home address. The customer can obtain new information so the order can then be properly delivered using correct information. This is to protect the florist who fills the order and then attempts to make a delivery.

  

The recipient refuse

FlowersToKorea and FlowersToTokyo not responsible for any order where the recipient refuses to accept the item. We will not issue refunds to any customer where the recipient, for whatever reason. Because the flowers arrange can not use flor other person, it will benot fresh. and arrange fee and delivery fee is needed.

 

Substitution Policy

Occasionally, substitutions may be necessary to create your bouquet. In this case, we use same glade or up-glade flowers

Delivery Area

flowers to Aichi, flowers to Aizuwakamatsu, flowers to Akita, flowers to Aomori, flowers to Asahi, flowers to Asahikawa, flowers to Ashikaga, flowers to Ashiya, flowers to Beppu, flowers to Chiba, flowers to Dazaifu, flower to Ehime, flowers to Fuji, flowers to Fujinomiya, flowers to Fujiyoshida, flowers to Fukui, send flowers to Fukuoka, send flowers to Fukushima, send flowers to Fukuyama, send flowers to Funabashi, send flowers to Furano, send flowers to Gifu, send flowers to Gunma, send flowers to Hachinohe, send flowers to Hagi, send flowers to kodate, send flowers to Hakone, send flowers to Hamamatsu, send flower to Haramachi, send flowers to Hidaka, send flowers to Hikone, send flowers to Himeji, send flowers to Hiraizumi, send flowers to Hiroshima, send flowers to Hiyama, send flowers to Hokkaido, send flowers to Hyogo, send flowers to Ibaraki, send flowers to Iga, send flowers to Inuyama, send flowers to Ise, send flowers to Ishikari, send flowers to Ishikawa, send flowers to Ishinomaki, send flowers to Iwai, send flowers to Iwate, send flowers to Izumisano, send flowers to Izumo, send flowers to Joetsu, send flowers to Kagawa, send flowers to Kagoshima, send flowers to Kakunodate, send flowers to Kamaishi, send flowers to Kamakura, send flowers to Kamikawa, send flowers to Kamogawa, send flowers to Kanazawa, send flowers to Kariya, send flowers to Kashima, send flowers to Kashiwa, send flowers to Kasugai, send flowers to Kasukabe, send flowers to Kawagoe, send flowers to Kawasaki, send flowers to Kitakata, send flowers to Kitakyushu, send flowers to Kobe, send flowers to Kochi, send flowers to Kofu, send flowers to Komatsu, send flowers to Koriyama, send flowers to Koshigaya, send flowers to Kotohira, send flowers to Kumamoto, send flowers to Kumamoto, send flowers to Kurashiki, send flowers to Kure, send flowers to Kurume, send flowers to Kushiro, send flowers to Kyoto, send flowers to Maebashi, send flowers to Matsue, send flowers to Matsumoto, send flowers to Matsusaka, send flowers to Matsushima, send flowers to Matsuyama, send flowers to Mie, send flowers to Misawa, send flowers to Mito, send flowers to Miyagi, send flowers to Miyako, send flowers to Miyakonojo, send flowers to Miyazaki, send flowers to Morioka, send flowers to Mutsu, send flowers to Nagano, send flowers to Nagaoka, send flowers to Nagasaki, send flowers to Nagoya, send flowers to Naha, send flowers to Nara, send flowers to Narita, send flowers to Nemuro, send flowers to Niigata, send flowers to Nikko, send flowers to Noboribetsu, send flowers to Obihiro, send flowers to Odawara, send flowers to Ogaki, send flowers to Oita, send flowers to Okayama, send flowers to Okazaki, send flowers to Okinawa, send flowers to Onomichi, send flowers to Osaka, send flowers to Oshima, send flowers to Otaru, send flowers to Otsu, send flowers to Rumoi, send flowers to Saga, send flowers to Saitama, send flowers to Sapporo, send flowers to Sasebo, send flowers to Sendai, send flowers to Seto, send flowers to Shiga, send flowers to Shimane, send flowers to Shimonoseki, send flowers to Shiribeshi, send flowers to Shiroishi, send flowers to Shiroishi, send flowers to Shizuoka, send flowers to Sorachi, send flowers to Soya, send flowers to Suzuka, send flowers to Takamatsu. send flowers to Takarazuka, send flowers to Takasaki, send flowers to Takayama, send flowers to Tochigi, send flowers to Tochigi, send flowers to Tokachi, send flowers to Tokushima, send flowers to Tokyo, send flowers to Tottori, send flowers to Toyama, send flowers to Toyohashi, send flowers to Toyota, send flowers to Tsu, send flowers to Tsukuba, send flowers to Ube, send flowers to Uji, send flowers to Utsunomiya, send flowers to Wakayama, send flowers to Wako, send flowers to Yamagata, send flowers to Yamaguchi, send flowers to Yamanashi, send flowers to Yatsushiro, send flowers to Yokkaichi, send flowers to Yokohama, send flowers to Yokosuka, send flowers to Japan